Course Factsheet:

Level: 2
Duration: 36 Mins
Topics: 2
Assessment: 1
Pass mark: 80%
Accredited by: CPD

Learning Outcomes:

By the end of the course, learners will have a thorough understanding of:

• Define workplace conflict in an organization
• Recognize when and where conflict is occurring
• Understand the correct methods of dealing with confrontation
• Work to reduce and resolve conflict in the working space
• Seek help and advice when necessary in a conflict situation