Home / Course catalog / Information & Data Security / Customer Service (SKC310-CL)

Personal Development

Customer Service (SKC310-CL)


Description
Course Factsheet:

Level: 2
Duration: 36 Mins
Topics: 2
Assessment: 1
Pass mark: 80%
Accredited by: CPD

Learning Outcomes:

By the end of the course, learners will have a thorough understanding of:

• Define customer service and identify the benefits of excellent customer service
• Recognise the value of customer service for your organisation
• Identify ways of measuring customer satisfaction
• Appreciate the expectations of customers
• Recognise and develop skills to deliver exceptional customer service
Content
  • Section 1: Learning
  • Learning
  • Section 2: assessments
  • Assessment
  • Course Evaluation
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: 1 year